Terms and Conditions

Last updated: 4 November 2026

These terms apply to cleaning work carried out by Kwik Klean Limited (“Kwik Klean”, “we”, “us”). They’re written in plain English so you know what to expect. If you’re booking as a consumer, nothing in these terms affects your legal rights.

About us

Kwik Klean Limited is registered in England and Wales, company number 16980230. Registered office: 124 City Road, London, EC1V 2NX. Email: info@kwikklean.co.uk.

Quotes and prices

Home prices on our website are “from” prices. Your final price depends on the size and condition of what’s being cleaned.
We’ll confirm your price before we start. Once agreed, there are no extra charges on the day unless you ask us to clean more than we agreed.
There’s a minimum charge of £70 per home visit.
Business work is quoted individually.
Our prices include travel and parking. We don’t add these on separately.

Booking, changing and cancelling

Your booking is confirmed when we confirm the date and price with you by email or text.
If you need to change or cancel, please give us at least 24 hours’ notice. There’s no charge for this.
If we arrive at the agreed time and can’t get in, or the work can’t go ahead because of something on your side, we may charge for the wasted visit. We’ll always try to contact you first.

Your right to cancel (home customers). If you book with us by phone, email, text or through our website, you have 14 days from the day you book to cancel and get a full refund of anything you’ve paid. If you ask us to do the work within those 14 days and then cancel, you’ll only pay for any work already done. Once the work is finished, you can no longer cancel. To cancel, email info@kwikklean.co.uk with your name and booking date.

What we need from you

Access to the property at the agreed time, and a power socket and water tap we can use.
A heads-up when you book about parking, loading or building security rules.
Please clear small items, breakables and valuables from the areas we’re cleaning.
Tell us about anything we should know, like delicate fabrics, existing damage, previous stain treatments or pets.

Furniture

We’ll move light furniture like chairs, coffee tables and side tables, and put protective pads under the legs.
Larger items like sofas we’ll move if it’s safe to. We clean around beds, wardrobes, desks, filing cabinets, fitted units, pianos and electronics.
We won’t move anything we think is unsafe to move, or that could be damaged by moving it.

Results

We’ll always do our best, use the right method for each carpet and fabric, and tell you before we start what we think is possible.
We can’t promise to remove every stain or smell. Old or set-in stains, bleach, dye, ink, burns and pet urine that has soaked into the underlay can be permanent.
Cleaning can’t repair worn, faded, crushed or sun-damaged areas. They’ll be clean, but may still look worn.
Some fabrics, like viscose, silk and cotton, can shrink, brown or lose colour. We test a hidden spot first. If there’s a risk, we’ll explain it, and if you ask us to go ahead anyway, we’re not responsible for that result.

If a stain comes back, or you’re not happy

Sometimes a stain rises back to the surface as the carpet dries. If a stain we treated comes back within 7 days, tell us and we’ll come back and treat it again free of charge, as long as there hasn’t been a new spill.
If you’re not happy with any part of our work, please tell us within 7 days so we can see it while it’s fresh. We’ll come back and put it right at no extra cost.
This doesn’t affect your legal rights.

Drying and aftercare

After a deep clean, carpets are usually dry in a few hours. Low-moisture cleans dry faster. Opening windows or putting the heating on helps.
Please keep children and pets off the carpet until it’s dry, and take care walking from damp carpet onto hard floors, as they can be slippery.
Leave the protective pads under furniture until the carpet is fully dry.

Payment

For home cleaning, payment is due when the work is finished. We’ll tell you how to pay when we confirm your booking.
For business cleaning, we’ll send an invoice, payable within 14 days unless we’ve agreed otherwise in writing.

If something gets damaged

We take care with your home or premises. If we damage something through our own fault, tell us as soon as possible and we’ll put it right by repairing it, re-cleaning it or paying the reasonable cost.
We’re not responsible for damage or wear that was already there, for results from a risk we explained and you asked us to go ahead with, or for problems caused by things outside our control, like no water, power or access.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

Business customers

The 14-day right to cancel above applies to home customers only. If you book for a business, these terms still apply, and we can agree separate terms for regular contract cleaning. Our free demo clean for businesses is covered on our offer page.

Complaints

If anything isn’t right, email us at info@kwikklean.co.uk. We aim to reply within 2 working days and to sort things out quickly and fairly.

Changes and law

We may update these terms from time to time. The terms that apply are the ones shown here on the day you book. These terms are governed by the law of England and Wales.

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